We need something that is more advanced for the 21st Century communication
than just "practice active listening, restate what you heard them say,
acknowledge their feelings or thoughts."
We need a tool that will help us "crack the communication code" and give us
TRUE UNDERSTANDING as to the needs and preferences of every person with whom we interact TO BE ABLE TO ANSWER the two essential questions in interpersonal communication: WHAT DO YOU NEED FROM ME? and HOW DO YOU NEED IT? (Life Languages TM)